Agile3D
Privacy policy
We use personal information to respond to enquiries, deliver our work and run our business. This policy explains what that means for you.
Who we are
Agile 3D Ltd, trading as Agile3D, is the controller responsible for the personal information described here.
Contact us at info@agile3d.co.uk.
Information we collect
When you contact or work with us, we may collect your name, business details, email address, telephone number and information you provide about your enquiry or project. Orders, invoices, correspondence and technical files may also contain personal information.
We receive this directly from you, or from colleagues, customers or suppliers who involve you in a project. Our website hosting may process technical information such as IP addresses, requested pages and access times to deliver and secure the site.
Please only include personal information relevant to the enquiry or work.
How we use information
- Enquiries and quotations: to answer questions and prepare proposals, relying on steps towards a contract with you or our legitimate interests in handling business enquiries.
- Projects and orders: to deliver services, communicate, coordinate suppliers and arrange delivery, relying on our contract with you or legitimate interests where you represent an organisation.
- Administration: to keep accounts, meet legal obligations and handle disputes, relying on legal obligation or legitimate interests as appropriate.
- Website security: to operate and protect the site, relying on our legitimate interests in maintaining a reliable service.
Our legitimate interests are managing business relationships, providing our services and protecting our business. We consider your rights when relying on these interests.
If we rely on consent for an additional purpose, we will explain that purpose and how to withdraw consent. Without information needed for your request, we may be unable to respond or carry out the work.
Sharing and protecting information
We may share relevant information with IT, email and hosting providers; suppliers and delivery partners involved in your work; professional advisers; and authorities where legally required. We use proportionate security measures and appropriate arrangements with providers handling information on our behalf.
The website is hosted by Netlify.
Some service providers may process personal information outside the UK. Where this involves a restricted international transfer, we must ensure it is covered by applicable UK adequacy regulations or appropriate safeguards, such as approved contractual terms. Contact us for information about the arrangements relevant to your personal information and how to obtain a copy of any applicable safeguards.
How long we keep information
Retention depends on why we hold the information. We consider whether an enquiry remains active, our project and contractual commitments, applicable accounting requirements, insurance and potential legal claims. We delete or anonymise information when it is no longer needed.
We review enquiry records when follow-up is complete or a quotation is no longer relevant. We retain project records where needed to meet contractual commitments, maintain technical traceability or address potential claims, and accounting records for the periods required by applicable law. Technical logs are retained only as needed for website operation and security investigations.
Cookies and website data
Our website does not use cookies.
Our hosting provider may process technical server logs to deliver the website and help maintain its security. These logs may include your IP address, requested pages and access times. Server logs are separate from cookies.
If we introduce cookies in future, we will update this policy and provide any information, consent or choice controls required by law.
Your rights
Depending on the circumstances, you can ask to access, correct, delete or restrict use of your personal information, or receive certain information in a portable format. Where we rely on consent, you can withdraw it without affecting earlier lawful processing.
You can object to processing based on legitimate interests for reasons relating to your situation. You can object to direct marketing at any time.
Email info@agile3d.co.uk to make a request. Rights are subject to legal conditions, and we may need to verify your identity.
Questions or complaints
Contact us using the details above if you have concerns. You also have the right to complain to the UK Information Commissioner's Office at ico.org.uk/make-a-complaint.
Updates
We will update this page when our practices or relevant requirements change. The date above shows when the policy was last updated.